Frequently asked questions
How long does shipping take?
Once your order is placed, processing typically takes 2-3 business days. After that, transit time within the United States is usually 4-9 business days, for a total delivery time of 6-12 business days. We offer free shipping on all orders, with no minimum purchase required. You'll receive a tracking number by email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy. To be eligible for a return, your item must be unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase. All returns must be requested by email at info@lourboutiqe.com before sending any item back. Please note that customers are responsible for the cost of return shipping, except in cases of defective, damaged, or incorrectly delivered items. For full details, please see our Refund Policy.
How do I start a return?
To start a return, simply email us at info@lourboutiqe.com with the following information: your order number, the item(s) you wish to return, the reason for the return, and your full name and contact details. Once we've reviewed your request, we'll send you the return shipping address along with detailed instructions. Important: Items sent back to us without first requesting a return will not be accepted. Please note: The customer is responsible for covering the return shipping costs. Original shipping costs are non-refundable. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
When will I receive my refund?
Once we've received and inspected your return, we'll notify you whether the refund has been approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind that it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval and you haven't received your refund, please contact us at info@lourboutiqe.com.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and Maestro. We also support digital payment methods such as Apple Pay, Google Pay, Shop Pay, and PayPal. All transactions are processed in US Dollars (USD) through secure, PCI DSS compliant payment processors.
How do I find the right size?
Each product page includes a detailed size guide to help you choose the best fit. If you're between sizes or unsure which size to order, feel free to reach out to us at info@lourboutiqe.com — we're happy to help with sizing recommendations based on your measurements and preferences. As fits may vary between styles, we always recommend checking the size guide for each individual item before ordering.
Can I change or cancel my order after placing it?
We process orders quickly to get your items to you as soon as possible, which means we have a limited window to make changes or cancel an order. If you need to modify or cancel your order, please contact us at info@lourboutiqe.com as soon as possible. We'll do our best to accommodate your request, but please note that we cannot guarantee changes once an order has been processed or shipped.
My package is lost or damaged, what should I do?
We're sorry to hear that! Please contact us immediately at info@lourboutiqe.com with your order number and a description of the issue. If your package was damaged in transit, please include clear photos of the damage along with the shipping packaging. We'll work directly with the carrier to investigate and find a solution as quickly as possible.